Last Updated: Apr 12 2020
All defined terms used below shall have the meanings set forth in Our Terms and Conditions. See Terms of Service Page.
We respect children’s privacy. We do not knowingly or intentionally collect personal information from children under age 13. Elsewhere on the Site, you have represented and warranted that you are either 18 years of age or using the Site with the supervision of a parent or guardian. If you are under the age of 13, please do not submit any personal information to Us, and rely on a parent or guardian to assist you.
We collect information from you in several different ways on this Site.
Registration and Ordering
Before using certain portions of this Site or ordering products, you may be required to complete an online registration form. During registration, you will be asked to provide to Us certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, gender, and credit card number. In addition, We may also ask you for your country of residence and/or your organization’s country of operation, so we can comply with applicable laws and regulations. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and the Sites, and for internal marketing purposes. If We encounter a problem when processing your order, your personal information may be used to contact you.
Information We Collect Automatically
We may also automatically collect information about you when you access or use the Site or transact business with Us, including:
- Transaction Information: When you purchase or return a product, We collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
- Log Information: We obtain information about your use of Our websites, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to this Site.
- Device Information: We collect information about the computer or mobile device you use to access Our Services, such as the hardware model, operating system and version, unique device identifiers, mobile network information, and browsing behavior.
- Location Information: We may collect information about the precise location of your device when you consent to the collection of this information. We may also collect information about your approximate location each time you access this Site.
Information We Collect from Other Sources
We may also receive information about you from other sources and combine or link that with information We have about you. For example, We may collect demographic and change-of-address information from third party sources and information from third party social media platforms (such as Facebook) if you log into this Site using your social media account credentials or if you make certain content and information publicly available, such as photos, videos, and profile information.
Log File Information
Log file information is automatically reported by your browser each time you access a web page. When you use our website, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the website, domain names, landing pages, pages viewed, and other such information.
We use third-party analytics tools to help us measure traffic and usage trends for TrustedNutrition.com. These tools collect information sent by your browser as part of a web page request, including the web pages you visit, your browser add-ons, your browser’s width and height, and other information that assists us in improving TrustedNutrition.com. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user
Personally Identifiable Information
We collect information that can be used to identify you as an individual (“Personally Identifiable Information”) only when you provide such information directly to us in connection with using the website. We ask for Personally Identifiable Information such as your name and e-mail address when you register for a TrustedNutrition.com account or if you correspond with us (in which case we will also retain our responses). We may also retain any messages you send through TrustedNutrition.com and its services. We also collect and retain Personally Identifiable Information such as first name, last name, address, and donation preferences when you donate through our website. We may receive Personally Identifiable Information about you from third parties, including, for example, information about your use of certain applications. For example, if you access our website through a third-party connection or log-in, for example, through Facebook Connect, by “following,” “liking,” linking your account to the TrustedNutrition.com, etc., that third party may pass certain information about your use of its service to us. This information could include, but is not limited to, the user ID associated with your account, any information you have permitted the third party to share with us, and any information you have made public in connection with that service. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to TrustedNutrition.com.
Use and Disclosure of Your Personal Information
We may use and disclose your Personally Identifiable Information only as follows:
- To support and improve our website offerings.
- To inquire about donation-related transactions and activities. This includes sending you emails, receipts, notices of payment frequency changes, and alerting you if we need a different credit card number. We use third parties for secure credit card transaction processing, and we send billing information to those third parties to process your credit card payments. We do not store credit card details related to your account directly on our servers.
- To provide customer support.
- To protect the rights and safety of our users and third parties, as well as our own.
- To meet legal requirements like complying with court orders and valid subpoenas.
- To provide information to representatives and advisors, like attorneys and accountants, to help us comply with legal, accounting, or security requirements.
- To prosecute and defend a court, arbitration, or similar proceeding.
- To communicate with you about your account for informational, not promotional, reasons.
- To send you informational and promotional content that you may choose (or “opt-in”) to receive, such as daily, weekly, and monthly emails. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.
Public Information and Third Parties
Blog and Blog Commenting
We have a public blog and commenting system on TrustedNutrition.com. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your Personal Information appears on our blog and you’d like it to be removed, contact us here. If we’re not able to remove your information, we’ll let you know why.
Instances where we are required to share your Personally Identifiable Information
TrustedNutrition.com will disclose Personal Information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or to protect the security or integrity of our website; and/or (c) to exercise or protect the rights, property, or personal safety of TrustedNutrition.com, our Users or others.
TrustedNutrition.com recognizes the following guiding principles for any required sharing of information to third parties: a) freedom of expression and identity choice are core to the and should be respected as such, b) law enforcement requests must comply with all laws, particularly those protecting user information, and must clearly establish the legal need for disclosure, c) law enforcement requests must be related to specific investigations and specific accounts implicated in those investigations, d) whenever legally permitted, and barring exceptional circumstances where safety or other factors are deemed a reasonable counteracting concern, Users should receive notice that their specific information is being requested with opportunity to inquire further or contest such requests.
TrustedNutrition.com is concerned with safeguarding your information. TrustedNutrition.com uses commercially reasonable safeguards, such as the latest security practices and firewalling, to preserve the integrity and security of all information collected through the website. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from TrustedNutrition.com, at all times.
If you do not consent to the collection, use or disclosure of your Personally Identifiable Information as outlined in this statement, please do not provide any Personally Identifiable Information to TrustedNutrition.com. If you have provided Personally Identifiable Information to TrustedNutrition.com and no longer consent to its use or disclosure as outlined herein, please notify TrustedNutrition.com at [email protected].
Changing or Deleting Your Information & Targeting Opt-Out
All registered users may review, update or correct the Personally Identifiable Information provided in their registration or account profile by changing or updating their Profile in their account. If you choose to opt-out entirely, then your account may become deactivated and you will need to re-register should you decide to opt-in again. To delete your account entirely, please Contact Us. However, you understand and agree that we are not able to remove your Personally Identifiable Information from the records of any third party who has been provided with your information in compliance with the use and sharing policy outlined above.
Social Media Widgets
TrustedNutrition.com includes social media features, like the Facebook Like button, as well as other social media services. These features may collect information about your IP address and which page you’re visiting on our site, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.
Links to Third-Party Sites and Resources
Like many websites, when you visit TrustedNutrition.com, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets TrustedNutrition.com help you log in and enhance your navigation through the site. A cookie may also convey information to us about how you use the website (e.g., the pages you view, the links you click and other actions you take), and allow us to track your usage of the website over time. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the website may not function properly if the ability to accept cookies is disabled.
Information Use and Disclosure
We use your personal information to process your order and provide you with customer service. We may internally your personal information to improve this Site’s content and layout, to improve outreach and for Our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.
Communications with You
We will use your personal information to communicate with you about this Site and your orders and deliveries. Also, We may send you a confirmation email when you register with Us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Also, you may submit your email address for reasons such as to register for a contest or sweepstakes or to sign up for email newsletters and special offers. If you submit your email address, We use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails. Because We have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.
Except as otherwise set forth below, We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone.
We may disclose information to third parties that perform specific functions on Our behalf. However, We will only disclose the information that is necessary for them to perform their service.
We must provide your credit card number to financial-services corporations such as credit-card processors and issuers as is required to process your orders. We will use industry standard security measures, including data encryption, when providing your credit card number to others.
We may disclose personal information or financial information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if We are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms and Conditions or other agreements, or to protect ourselves or others. For example, We may share information to reduce the risk of fraud or if someone uses or attempts to use this Site for illegal reasons or to commit fraud.
We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.
We take reasonable measures, including administrative, technical, and physical safeguards, to protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.
Upon your request, We will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests by emailing Us at [email protected]
Please do not email your credit-card number or other sensitive information.
Offline Collection Use and Disclosure
We also may collect information offline. We will treat any information collected offline in a manner that is consistent with this Policy. One example involves someone calling Us to place an order or to ask questions. When someone calls, We will ask only for the personal information We need in order to place the order or to answer the question. When We need to store information (such as order information), We will enter it into our database.
Updates to this Policy